Return policy
We accept returns of defective or damaged products
If you receive a defective item, please contact us at [450-623-8677] and provide details of the product and its defect. You can send the item that you consider defective to the following address:
Youfilters.com
801 boul. Arthur-Sauvé, Saint-Eustache, QC, J7R4K3
You can return unopened items in original packaging within 30 days of purchase, if you present your receipt or proof of purchase. If 30 days or more have elapsed since the date of your purchase, we can not offer you a refund or an exchange.
When we receive the returned product, we will carefully review and we will send you by email, within a reasonable time, if you are entitled to a refund. If you qualify, we will refund the purchase price according to the original method of payment.
Only items at the current price can be refunded. Items sold at reduced prices are not refundable. To know the status of your refund request, please contact us at [450-623-8677].
Shipping Policy
The order will be shipped as soon as possible after acceptance and confirmation of payment. By destination and product availability, delivery time can range from 2 to 14 business days.
MERV 8: 2-8 business days
MERV 10: 2-14 business days
MERV 11: 2-14 business days
MERV 13: 2-14 business days
Important
Before ordering, make sure you have the right filter size.
If you order wrong filters, you will have to cover shipping and handling charges for the items.
“Free delivery” does not mean a full refund when products are returned by the consumer.
“Free delivery” is based on the completion of the buy / sell transaction without return and the delivery costs for shipping the products are included in the price. Delivery charges for the products are $ 20 for Quebec and Ontario and $ 24 for Western Canada.
If the customer orders the wrong filter size or makes a mistake in the order, we will not reimburse the shipping costs. The customer must also pay for the shipment of products.
Shipping costs are included in the purchase price and when it says “free shipping”, like all other companies that offer free shipping, the costs are included in the price because delivery companies do not deliver for free. .
If a mistake is made by our company, we will bear all the costs without any problem.
Trades
We do not share that faulty or damaged goods. If you ever think that a product is defective, you should not expect us at [450-623-8677] and provide details of the product and its defect. You can send the item that you consider defective to the following address:
Youfilters.com
801 boul. Arthur-Sauvé, Saint-Eustache, QC, J7R4K3
When we receive the returned product, we will carefully review and we will send you by email, within a reasonable time, if the defect entitles you to a replacement. If necessary, we will send you a replacement product.
Exceptions
Some items are not refundable or exchangeable.
Expedition
Please send the item you purchased and want to return to the following address:
Youfilters.com
801 boul. Arthur-Sauvé, Saint-Eustache, QC, J7R4K3
Refunds do not include shipping and handling. Shipping charges for all returns must be paid in advance, and you must also pay the insurance costs. You are responsible for all loss and damage to equipment which may occur during shipping. We can not guarantee that we will receive the return item. The shipping and handling are not refundable. Amounts repaid do not include the cost of delivery.
